Depending on their travel schedule, your pets will be given water and food. Crates that have been soiled will be cleaned and any soiled bedding will be thrown away. Your pet will have the opportunity to relieve themselves. While your pet is at a comfort stop, the kennel will provide a well-being check to ensure your pet's health and welfare. If, for any reason, we cannot complete the contracted travel or if the customer does not accept delivery of the animal at its final destination, the pet may be returned to its original location, and the shipper will be responsible for any and all related charges.Ĭomfort stops are provided at local kennel facilities for pets that need to lay over between connections. No refund will be paid if the delay was caused by weather conditions, mechanical problems, termination, diversion, postponement or delay of any flight because of force majeure, strikes, riots, civil commotion, international conditions, any governmental regulations, order demand or requirement, shortage of labor, fuel facilities, or labor difficulties or for any other reason beyond our control. In the event your pet does not travel on its booked flight due to circumstances within our control, we will refund 50% of the freight charges for PPS or 100% of the freight charges for ExpediteFS, provided they are dropped off within required time limits and have met all required documentation. When you drop off your pet, make sure to bring both your military ID and documentation with you so we can verify it. All military live animals must travel before the expiration date of the orders to obtain the discount. To receive the 50% discount, you must provide a scanned copy of your valid government ID, and a copy of your valid Permanent Change of Station (PCS) or Temporary Duty (TDY) orders when you book your pet. military forces receive a discount of 50% off of our published rates for transporting pets domestically and internationally. 50% military discount when traveling on ordersĪll active members of U.S.
Create an account Payment optionsĪt Cargo terminals: Credit card, debit card, or customer credit account.Īt ticket counters, baggage service areas and global: Credit card, debit card and customer credit account.
If you transport animals more than once a month, set up an account and apply for a credit account. Paying for Pet Transport Become a customer
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